Returns Policy

Our Commitment to Your Satisfaction

At fovexx, we stand behind the authenticity and craftsmanship of every genuine handbag we sell. We recognize that purchasing luxury items online requires a high level of trust. If your purchase does not meet your expectations, our structured return and exchange process is designed to protect your investment and ensure a fair resolution.

Eligibility for Returns

To be eligible for a return, your item must meet the following strict criteria:

  1. Timeframe: Return requests must be initiated within 14 days of the confirmed delivery date.

  2. Condition: The handbag must be in its original, unused condition. This includes all original packaging, dust bags, authenticity cards, care booklets, and protective plastics on hardware.

  3. Security Tags: All fovexx security tags and brand hangtags must remain attached and intact. Removal of these tags renders the item ineligible for return.

Non-Returnable Items

For security and hygiene reasons, certain items are excluded from our return policy:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  • Customized or personalized products.

  • Items that show signs of wear, perfume scents, or damage not reported upon receipt.

The Return Process

To initiate a return, please follow these steps:

  1. Email [email protected] with your order number and the reason for the return.

  2. Upon approval, you will receive a Return Merchandise Authorization (RMA) number and the specific return shipping address.

  3. Securely pack the item in its original shipping box.

  4. Ship the item using a trackable and insured service. The customer is responsible for return shipping costs unless the return is due to a fovexx error (e.g., wrong item sent).

Refunds and Inspections

Once your return is received at our inspection center, our specialists will verify the item’s condition and authenticity. This process typically takes 3–5 business days.

  • Approval: If approved, a refund will be issued to your original payment method. Please note that banks may take an additional 5–10 business days to process the transaction.

  • Rejection: If the item is found to be used or damaged, it will be returned to the customer at their expense, and no refund will be issued.

Exchanges

We offer exchanges for different styles or colors, subject to stock availability. The same condition requirements for returns apply to exchanges. Please contact our concierge team to reserve your desired replacement item.